Privacy Policy

Last Updated: June 18, 2026

At AskATenant, trust is the foundation of our service. This Privacy Policy explains what information we collect, how we use it, and how we protect the privacy of tenants, residents, buyers, renters, and other users of our platform.

1. Our Commitment

AskATenant exists to help people make better property decisions by connecting them with residents who have firsthand experience living in a property, society, or neighborhood.

We are committed to protecting the privacy of all users and limiting the sharing of personal information to only what is necessary for the service to function.

2. Information We Collect

We may collect:

• Name
• Phone number
• Email address
• City and locality information
• Society or property information
• Verification documents provided by users
• Information shared during conversations conducted through our platform
• Usage and activity information relating to the AskATenant website and services

3. How We Use Information

We use collected information to:

• Verify the identity of tenants and residents
• Facilitate conversations between users
• Improve service quality and user experience
• Prevent fraud, abuse, or misuse of the platform
• Resolve disputes and investigate complaints
• Comply with applicable legal requirements

4. Tenant Privacy

Protecting resident privacy is a key principle of AskATenant.

Unless explicitly authorized by the resident:

• Personal contact details will not be publicly displayed.
• Exact residential addresses or flat numbers will not be disclosed.
• Personal financial information will not be shared.
• Information about family members or other occupants will not be shared.

Residents may choose what information they wish to share during conversations.

5. Verification Information

To maintain trust on the platform, AskATenant may request documents or other information to verify that a resident has lived or currently lives in a property or society.

Verification information is used solely for trust and safety purposes and is not publicly displayed.

6. Conversation Safety and Quality

Conversations facilitated through AskATenant may be monitored, recorded, reviewed, or summarized for:

• Quality assurance
• User safety
• Fraud prevention
• Dispute resolution
• Service improvement

By using AskATenant, users consent to such monitoring where permitted by law.

7. Information Sharing

AskATenant does not sell personal information to brokers, builders, advertisers, marketing agencies, or other third parties.

We may share information only:

• With service providers assisting in operating the platform
• When required by law or legal process
• To protect the rights, safety, or security of users or AskATenant

8. Data Security

We use reasonable technical and organizational measures to protect user information from unauthorized access, disclosure, alteration, or destruction.

However, no internet-based system can guarantee absolute security.

9. Data Retention

We retain information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our policies.

10. User Rights

Users may request to:

• Access their personal information
• Correct inaccurate information
• Delete their account
• Withdraw consent where applicable

Requests may be submitted by contacting us at privacy@askatenant.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions regarding this Privacy Policy, please contact:

AskATenant
Email: privacy@askatenant.com
Website: askatenant.com